Looking for opportunities to work on meaningful and complex products within an empowered user experience team.
Chariot (Ford Smart Mobility), Head of User Experience Research
April 2018 - March 2019
First/team of one ux researcher at Chariot, working to build and grow our understanding of the microtransit rider, driver, and operations experience. In addition, I assumed the role of Product Manager in October 2018 to drive the release of our redesigned driver mobile app after several team departures.
Chariot, a division of Ford Smart Mobility, will be ending operations by March 2019.
Common research methods: Think-aloud testing, in-depth interviews, focus groups, field research, survey design, beta testing
Ford Motor Company, Ethnographer
October 2016 - April 2018
Focused on immersive, ethnographic observations of routine and complex workflows.
Common research methods: Think-aloud testing, in-depth interview, contextual inquiry, survey design, guerrilla user testing
Twitter, User Researcher
June 2015 - October 2016
Focused on user growth; improving the signup and new user onboarding experience.
Common research methods: Think-aloud testing, in-depth interview, diary study, survey design, rapid iterative testing and evaluation (RITE), guerrilla user testing
VMware, Senior User Experience Researcher
Jan 2012 - May 2015
Owned end-to-end user research project management. Utilizing various research
methodologies to improve dense and complex web-based UIs (vSphere web client). Led usability scorecard initiative to track feature and product quality across VMware. Mentoring interns and new hires.
Common research methods: Cognitive walkthrough, think-aloud testing, contextual inquiry, focus groups, diary study, survey design
Microsoft, User Experience Research Intern
June 2011 - Sept 2011
Planned, performed, and reported on multiple user studies, worked with PMs, developers, and designers, and presented research findings to my team while working on Windows 8 and Windows Live products.
Common research methods: Think-aloud testing, heuristic evaluation, paper prototyping, card sorting, diary study
Carnegie Mellon, Research Assistant
May 2009 - Aug 2010
Drove implementation of user studies to determine modality preference for rider reports on public transportation. Led planning and execution of think-aloud studies and deployed a field trial to collect user feedback for a public transit mobile application.
Common research methods: Rapid Iterative Testing & Evaluation (RITE), think-aloud testing, paper prototyping, survey design
University of Washington, Seattle - MS Human Centered Design and Engineering | Dec 2011
Carnegie Mellon University - BS Electrical and Computer Engineering with 2nd major in Human-Computer Interaction | May 2010
Georgia Tech-Lorraine - Study Abroad Program in Metz, France | Summer 2008
Le, T., Reeder, B., Yoo, D., Aziz, R., Thompson, H., Demiris, G. (2015). An Evaluation of Wellness Assessment Visualizations for Older Adults’. Telemedicine and e-Health. January 2015, 21(1): 9-15. [link]
Zimmerman, J., Tomasic, A., Garrod, C., Yoo, D., Aziz, R., Hiruncharoenvate, C., Thirunevgadam, N. Huang, Y., Steinfeld, A. (2011). Field Trial of Tiramisu: Crowd-Sourcing Bus Arrival Times to Spur Co-Design. Proceedings of the Conference on Human Factors in Computing Systems (CHI). ACM Press. [link]
Steinfeld, A., Aziz, R., Von Dehsen, L., Park, S. Y. (2010). Modality preference for rider reports on transit accessibility problems. Transportation Research Board 2010 Annual Meeting. Washington, DC: Transportation Research Board. [link]